Last Updated: August 2026
At Solemar Studio, we want you to feel comfortable with every purchase.
If something isn’t right, you may request a return or exchange according to the conditions below and in accordance with applicable Egyptian consumer protection laws.
1. Returns Within 14 Days
You may request to return or exchange an eligible item within 14 days from the date you receive your order.
You do not need to provide a reason for the return.
To be eligible, the item must be in the same condition in which you received it and must not have been:
- Worn beyond what is reasonably necessary to try it on.
- Washed.
- Altered or tailored.
- Damaged after delivery.
- Stained, perfumed, or otherwise affected by use.
- Missing its original tags or accessories, where applicable.
We recommend trying garments carefully before removing any tags.
2. Return Shipping Costs
For returns or exchanges requested because of a change of mind, size, color, or preference, the customer is responsible for the applicable shipping and return delivery costs.
Any applicable return or exchange shipping cost will be communicated before arranging collection.
If the item is defective, damaged, incorrect, or does not match your order, Solemar Studio will cover the return and replacement shipping costs.
3. Exchanges
You may request an exchange within 14 days of receiving your order, subject to product availability.
An item may be exchanged for:
- A different size.
- A different color.
- Another available product.
If the replacement item has a different price, you will either pay the difference or receive the applicable difference in accordance with the payment method available.
If your requested replacement is unavailable, you may choose another eligible product or request a refund.
4. Defective, Damaged or Incorrect Items
If you receive an item that:
- Has a manufacturing defect.
- Arrives damaged.
- Is different from the product you ordered.
- Does not conform to the specifications advertised at the time of purchase.
Please contact us as soon as possible.
In accordance with Egyptian consumer protection requirements, defective or non-conforming products may be returned or exchanged within 30 days from the date of receipt.
In these cases, you will not be charged additional shipping or return costs.
Depending on your request and product availability, we will arrange either:
- A replacement; or
- A full refund.
5. Trying On Your Garment
We understand that you may need to try an item to check its fit.
Trying on an item does not prevent you from returning it, provided that the garment remains in its original condition and has not been worn for normal use.
Please take particular care to avoid:
- Makeup marks.
- Perfume or deodorant marks.
- Food or other stains.
- Damage to the fabric.
- Pulling, tearing, or stretching.
- Alterations or hemming.
Items showing signs of use beyond normal fitting may not qualify for a change-of-mind return where permitted by applicable law.
6. Altered or Tailored Products
Please make sure you are satisfied with the product before making any alterations.
Products that have been:
- Hemmed.
- Shortened.
- Tailored.
- Resized.
- Permanently altered at the customer’s request.
may not be eligible for a change-of-mind return or exchange once the alteration has been made.
This does not affect your rights if the product itself was defective or did not conform to what was ordered.
7. Customized Products
Products made specifically according to measurements, specifications, personalization, or other special requirements requested by the customer may not be eligible for a change-of-mind return where the product correctly matches those specifications.
Your legal rights relating to defective or incorrectly supplied products remain unaffected.
8. Sale & Promotional Items
Items purchased during a sale or promotion remain eligible for return or exchange under the same applicable consumer rights and conditions described in this policy.
A discounted price alone does not remove your right to return an otherwise eligible product.
9. How to Request a Return or Exchange
To request a return or exchange, contact Solemar Studio Customer Care within the applicable return period.
Please provide:
- Your order number.
- Your name and contact details.
- The item you would like to return or exchange.
- Your requested action: return or exchange.
For damaged, defective, or incorrect items, we may also ask you to provide photographs so that we can quickly verify the issue and arrange the appropriate solution.
Once your request is approved, we will provide instructions for returning or collecting the item.
10. Refunds
Once the returned item is received and inspected, we will process your refund if the return meets the conditions of this policy.
For online purchases, eligible refunds will be processed within the period required by Egyptian law and, where applicable, no later than 7 days from the return of the product.
Refunds will normally be issued using the same payment method used for the original purchase, unless another refund method is agreed with you.
The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.
11. Shipping Fees on Refunds
For returns resulting from a change of mind or customer preference, applicable shipping and return costs may be borne by the customer in accordance with Egyptian rules governing distance purchases.
Where a return results from:
- A manufacturing defect.
- Damage before delivery.
- An incorrect item.
- A product that does not conform to the order.
Solemar Studio will bear the applicable return costs.
Nothing in this section limits any mandatory rights available to you under Egyptian consumer protection law.
12. Delivery Problems
Please inspect your order after delivery.
If you believe your package was damaged during shipping, an item is missing, or you received an incorrect product, contact us promptly so we can investigate the issue.
13. Your Consumer Rights
This policy is intended to comply with Egyptian Consumer Protection Law No. 181 of 2018 and applicable regulations.
Nothing in this Returns & Exchanges Policy is intended to restrict any mandatory rights granted to consumers under Egyptian law.
If Egyptian consumer protection law provides you with greater rights than those stated in this policy, your statutory rights will apply.
Contact Us
For return or exchange requests, please contact us from this form or through our social media pages
Please include your order number when contacting us so we can assist you more quickly.