Last Updated: August 2026
At Solemar Studio, we aim to make delivery simple, clear, and reliable.
This Shipping Policy explains how orders are processed, shipped, delivered, and handled if a delivery issue occurs.
1. Where We Deliver
Solemar Studio currently delivers to locations within Egypt that are supported by our shipping partners.
Available delivery locations and applicable shipping fees will be shown during checkout.
Some remote or less accessible areas may require additional delivery time or may not be supported by all courier services.
2. Order Processing
Orders are processed after they are successfully placed and confirmed.
Our usual processing time is 1–2 business days, excluding:
- Fridays and official holidays.
- Major promotional periods.
- Unexpected operational or courier delays.
Orders placed during weekends, holidays, launches, or high-demand periods may require additional processing time.
3. Estimated Delivery Time
After your order has been processed, estimated delivery times are typically:
- Alexandria: 1–3 business days.
- Cairo & Giza: 2–4 business days.
- Other governorates: 3–7 business days.
These delivery times are estimates rather than guaranteed delivery dates.
Delivery may occasionally take longer because of courier capacity, weather conditions, public holidays, incorrect customer information, or other circumstances outside our reasonable control.
4. Shipping Fees
Shipping fees are calculated based on the delivery location and will be displayed during checkout before you complete your order.
Any free-shipping promotion will be subject to the conditions communicated with that promotion.
If an order is partially returned, the original delivery fee may not be refundable where permitted by applicable law unless the return resulted from an error by Solemar Studio or a defective product.
5. Order Confirmation
After placing an order, you will receive an order confirmation through the contact information provided during checkout.
Please review your:
- Name.
- Phone number.
- Delivery address.
- Governorate and city.
- Ordered items.
If you notice an error, contact us as soon as possible.
We cannot guarantee that shipping information can be changed after the order has been handed to the courier.
6. Delivery Attempts
Our courier may contact you before or during delivery using the phone number provided with your order.
Please make sure that:
- Your phone number is correct and reachable.
- Your address contains sufficient delivery details.
- Someone is available to receive the shipment.
If a delivery attempt is unsuccessful, the courier may make another attempt or return the shipment to Solemar Studio depending on the courier’s procedures.
7. Incorrect or Incomplete Address
Customers are responsible for providing accurate delivery information.
If delivery cannot be completed because the address, phone number, or other information provided by the customer is incorrect or incomplete, additional shipping fees may apply if the order needs to be shipped again.
We recommend including clear landmarks or additional address details where necessary.
8. Order Tracking
Where tracking is available, you may receive tracking information after your order has been shipped.
Tracking updates are provided by our shipping partners and may occasionally take some time to appear after the shipment is collected.
9. Delayed Orders
Most orders arrive within the estimated delivery period, but occasional delays may occur.
If your order is significantly delayed, please contact us with your order number so we can follow up with the shipping provider.
Courier delays do not automatically mean that an order has been lost.
10. Refused or Unclaimed Orders
If an order is refused at delivery or repeatedly cannot be delivered because the customer is unavailable, the shipment may be returned to Solemar Studio.
If you request the order to be shipped again, additional delivery charges may apply.
For prepaid orders, any refund will be handled in accordance with our Returns & Exchanges Policy and applicable Egyptian consumer protection requirements.
11. Damaged Packages
Please inspect your package when you receive it.
If the package appears severely damaged, opened, or tampered with, please notify us as soon as possible.
If the product inside is damaged, defective, or incorrect, contact Solemar Studio Customer Care and provide:
- Your order number.
- A description of the issue.
- Clear photographs of the product and packaging where applicable.
Eligible issues will be handled according to our Returns & Exchanges Policy.
12. Missing or Incorrect Items
If your order arrives with:
- A missing item.
- An incorrect item.
- An incorrect size or color compared with your confirmed order.
Please contact us promptly.
Once the issue is verified, Solemar Studio will arrange the appropriate replacement, return, or refund without charging you additional shipping costs where the error is ours.
13. Ownership and Delivery
An order is considered delivered when it is handed to you or to a person accepting the shipment at the delivery address you provided.
Please ensure that orders are delivered to a secure and appropriate address.
14. Changes or Cancellation Before Shipping
If you need to change or cancel an order, contact us as soon as possible.
We will make reasonable efforts to accommodate your request if the order has not yet been prepared or handed to the courier.
Once an order has been shipped, cancellation may need to be handled as a return under our Returns & Exchanges Policy.
15. Force Majeure and Unexpected Delays
Solemar Studio is not responsible for reasonable delays caused by events beyond our control, including:
- Severe weather conditions.
- Transportation disruptions.
- Government restrictions.
- Public emergencies.
- Courier network disruptions.
- Other force majeure circumstances.
We will make reasonable efforts to keep affected customers informed where possible.
16. Contact Us
For questions about shipping, tracking, or delivery, please contact Solemar Studio Customer Care.
Please include your order number whenever possible so we can assist you more quickly.
Solemar Studio
Alexandria, Egypt